Terms & Conditions

These Terms & Conditions apply when you access or use Bitinda Express services, including requesting, sending, receiving, or tracking a delivery. By using our services, you agree to these terms and any service-specific information shown at checkout.

You must provide accurate contact, pickup, delivery, and package information and keep it up to date. You are responsible for ensuring that you have the right to send any package you submit.

Delivery estimates and prices are based on the information available when an order is placed. They may change when package details, routes, access conditions, or other circumstances differ from the information provided.

You must make packages available at the agreed pickup location and ensure the recipient can accept delivery. We may contact you if we need clarification or if a delivery cannot be completed.

Packages must be securely and appropriately packed, labelled, and within the size and weight limits communicated for the selected service.

Unless we expressly agree otherwise, do not send:

• Illegal, stolen, or counterfeit goods.
• Weapons, explosives, or hazardous materials.
• Live animals, human remains, or other restricted materials.
• Cash, negotiable instruments, or items prohibited by law or carrier rules.

We may inspect, refuse, delay, return, or dispose of a package if we reasonably believe it violates these terms or creates a safety, legal, or operational risk.

You agree to pay the price shown for your selected service, together with any applicable taxes, fees, or adjustments. Payment must be made through an available payment method.

Cancellation, refund, and re-delivery eligibility depends on the order status and the terms shown when the order is placed. Contact support as soon as possible if you need to change or cancel a delivery.

We will use reasonable care to provide our services, but delivery times can be affected by weather, traffic, incorrect information, recipient availability, events outside our control, or other circumstances we cannot reasonably prevent.

To the extent permitted by law, Bitinda Express is not responsible for indirect, incidental, or consequential losses. Nothing in these terms limits responsibility that cannot legally be limited, including responsibility for fraud or personal injury caused by negligence.

We may update these terms to reflect changes to our services or legal requirements. The current version will always be posted on this page, and continued use of the services after an update means you accept the revised terms.

If you have a question or need help with an order, contact support@bitinda.com. We will do our best to resolve concerns promptly and fairly.