Information we collect
When you use Bitinda Express, we may collect information you provide directly, such as your name, phone number, email address, pickup and delivery addresses, and payment or order details.
We also collect information needed to operate and improve our services, including delivery status, device information, usage activity, and communications you send to our support team.
How we use your information
We use information to:
- Arrange, track, and complete deliveries.
- Process payments and provide order updates.
- Respond to questions and provide customer support.
- Improve the reliability, safety, and performance of our services.
- Detect, prevent, and investigate fraud or misuse.
- Meet legal, regulatory, and operational requirements.
Retention and security
We keep information for as long as it is needed to provide our services, meet business requirements, resolve disputes, and comply with applicable law. We use reasonable administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.
Your choices and rights
You may ask us to access, correct, or delete personal information we hold about you, subject to applicable legal requirements. You can also opt out of non-essential marketing communications by following the unsubscribe instructions or contacting us.
Some information is essential for a delivery or account-related service. If you choose not to provide it, we may not be able to complete the requested service.
Children and policy changes
Bitinda Express is not intended for children who are not legally able to use delivery services. We do not knowingly collect personal information from children without appropriate consent.
We may update this policy when our services or legal obligations change. The updated version will be posted on this page with a new revision date.